We are listening

Complaints & Feedback

Your feedback helps us improve, and every complaint is taken seriously. As registered migration agents, we are bound by the Code of Conduct for registered migration agents and handle complaints fairly, confidentially and promptly.

How can we help?

Tell us whether you are making a complaint or sharing feedback. Fields marked * are required.

I want to make a complaintSomething went wrong with our service, advice, fees or conduct. I want to share feedbackA compliment, suggestion or idea to help us improve.

1Your details

Full name * Email * Phone Preferred contact method Your relationship with us *

3Confirm and submit

I consent to Outlook Immigration collecting and using this information to respond to my submission, as described in our Privacy Policy. * The information I have provided is true and correct to the best of my knowledge. *

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This helps us stop automated spam.

Our commitment

We are registered migration agents bound by the Code of Conduct for registered migration agents. We handle every complaint confidentially, fairly and without disadvantage to you or your application.

How complaints are handled

Speak first with the registered migration agent handling your matter, or submit this form.
A senior team member reviews your complaint fairly and confidentially.
We may contact you for more information.
We give you a written response within 14 days of receiving your complaint.

Not satisfied?

If you are not satisfied with our response, you can complain to the Office of the Migration Agents Registration Authority (OMARA) at any time. Making a complaint will not affect your visa application.

Prefer to talk to us?

Call us on +61 424 455 544 and we will listen to your concern and work with you to resolve it. If you would rather write, email info@outlookimmigration.com.